Shipping policy

Shipping Policy

Every lamp is handmade especially for you, so your order goes through three stages before it reaches your door.

1. Order processing: 2–4 business days
We confirm your order, verify your details and prepare it for production.

2. Production and quality control: 15–20 business days
Your lamp is crafted by hand and carefully inspected before it leaves our workshop.

3. Delivery: 6–12 business days
Once shipped, your lamp travels straight to your door.

Free shipping: all orders ship free.

Tracking: as soon as your order ships, you'll receive a tracking number by email so you can follow it every step of the way.

Delays: in rare cases, holidays, weather or carrier issues may cause delays. If your order will take longer than estimated, we'll let you know by email, and you can choose to wait or cancel for a full refund.

Address: please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address provided by the customer. If you spot a mistake, email us right away and we'll do our best to fix it before it ships.

Lost or damaged packages: if your lamp arrives damaged or never arrives, contact us within 7 days of the expected delivery date with your order number and photos (if damaged), and we'll send a replacement or a full refund.

Questions? Email us at thewaltercrafts@gmail.com. We reply within 48 hours.